SHOP
Delivery
We are sending the parcels with DHL Parcel
Prices for delivery
The price you pay for shipping is the DHL Parcel Zone rate, which is shown in the cart. Delivery is between 4-6 working days depending on destination country. As soon as we have shipped the parcel from our warehouse you will receive an e-mail with a link for the track and trace. In case your parcel against expectations has not been delivered within 10 working days after receipt of e-mail with track and trace, we would like to hear from you on cs-en@matinique.com
If you have bought something that is not suitable for size or taste, you are of course welcome to return the item (s) it concerns. You have 30 days full return from the day you receive your parcel or from the day your parcel lands at the desired service point.
If you need to exchange an item, please place a new order at the relevant online brand shop. Afterwards send the unwanted item(s) back to us.
A return label is included in the parcel, please use this, and choose the same shipping method as your delivery. We advise that you keep the proof of return, as we can check the whereabouts of your parcel and we are not able to return book items without the proof that it has been delivered to our warehouse.
Please notice that the cost of the return label is €6,25 excluding VAT and the amount will be deducted from the total amount of your returned items.
Should you have any question to your return, please feel free to contact our customer on phone 004588441586 or e-mail: cs-en@matinique.com
Thank you for shopping with us.
